Emergency Web Hosting Support

Because some issues need immediate attention, emergency support is available to all Host Idea customers. Emergency support should only be utilized in the case of an actual emergency, not merely a technical problem. Examples of these types of situations are below. Please pay careful attention to these guidelines.

• A sudden loss of all content / files in your web space, through no action of your own.
• A site outage lasting more than 10 minutes, in which you have rebooted your personal computer and verified that you can reach other web sites.
• Any situation in which you know the security of your web site has been compromised, and you are unable to correct the situation by changing passwords / disabling problem scripts.
• A technical issue which you feel will result in the loss of significant income or sales.

Please do not abuse emergency support. We offer this feature to allow our customers the power to alert us to serious issues with their hosting services. Usage of the emergency support system for non-emergency issues may result in additional charges to your account.

If your situation meets the guidelines above, you may contact the support team by calling this toll free number and leave a message at the applicable prompt. Be sure to include your name, domain name, e-mail addres, phone number, and a brief description of the issue. Having all of this information will help us to assist you more quickly. After you leave a message, a technician will contact you within 15 minutes.