Web Hosting Support

Customer support is a primary focus area at Host Idea. Not only does our dedicated team provide technical support for your basic web hosting questions, we'll also help with web-related PC applications, assist with site design or strategy, and even install CGI and PHP scripts for you! All you are left to worry about is creating a great web site.

Technical support is available to our web hosting customers through the following methods:

• Knowledge Base & FAQ
  The answers you need, readily available in a format that's easy to follow.
• Help Desk Ticket System
  We maintain a guaranteed response time of 2 hours to any support request; our current average is .
• Support Via E-Mail
  For those that prefer the convenience e-mail to the help desk. For urgent issues, please use the help desk option above.
• Emergency Support
  Emergency support is available via a toll-free number for the most critical of issues. Please see required guidelines before calling.